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culture patient ux expereince

The Magic in Patient Experience

The Magic in Patient Experience

Posted On: June 30, 2017 by Mike Mallaro in: Healthcare

In high school I worked in a grocery store. One day I was bagging groceries, my first week, and the store manager came down out of his office, pulled me aside, put his arm around me and pointed to a lady walking out of the store. "You see that lady?" He said, "She's got your paycheck in her purse." As a dumb 16 year-old I wondered why they gave my check to that lady I didn't even know? My Manager went on to explain that the lady could just as easily buy her groceries in other stores....
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