Being a business owner isn’t easy. If it were, I suppose everyone would do it. There’s a lot of risk that comes with owning a business instead of just working for one, and a lot of hard work and sleepless nights that go into protecting what you’ve worked so hard to build. If you want to continue serving your customers and offering them solutions, then you need to be vigilant against the things that might stop you from doing that. In our business, the most obvious threat is cybercrime. With the healthcare industry under constant attack by hackers of all kinds and setting records every year for the size and severity of its data breaches, we spend a lot of money and effort to keep ourselves safe.
Protecting our company isn’t just a problem for the hard-working people in our IT department though. Hackers don’t just target computers and networks. They target people. It may seem counterintuitive, but the biggest threat to your company’s well being can often be the people who work there. Without proper education and training, a well-meaning associate motivated by a desire to be helpful to the person who placed a call or sent an email to them might provide information or access that could be used to devastating effect against our organization, not to mention our customers, clients, and patients.
Protecting our company also means pushing back against those things that could damage or weaken it – apathy, indifference, lack of urgency, arrogance. Each member of our team must guard against all behaviors and attitudes that harm our ability to serve our customers with distinction. The second of our Power of One Principles reminds each of our employee owners that our company’s well-being and reputation are in their hands every day. It also represents our commitment to them that we’ll do everything that we can to make sure that they’re well equipped to safeguard both.